SACRED QUEENDOM POLICY
RETURNS & STORE CREDIT:
We want you to love the way you reign.
We understand that sometimes an item may not fit or work out as expected. Eligible items may be returned for store credit within 14 days of delivery.
To be eligible for a return, merchandise must be:
- Unworn, unwashed, and unused
- Free of stains, makeup, deodorant, perfume, smoke, pet hair, or signs of wear
- Returned with all original tags attached
- Returned in its original condition and packaging when applicable
Items that do not meet these requirements will not be accepted.
We do not offer refunds to the original form of payment for standard returns. Approved returns are issued as Sacred Queendom store credit.
FINAL SALE ITEMS
For hygiene, special-order, and promotional reasons, the following are FINAL SALE and cannot be returned or exchanged:
Preorder and made-to-order items, sale/clearance items, bodysuits, intimate items, swimwear, accessories, and gift cards.
Any product specifically marked FINAL SALE on its product page is also ineligible for return.
SIZE EXCHANGES
Need another size? If the requested size is available, contact us within 14 days of delivery and we'll help you with an eligible size exchange.
If the replacement size is unavailable, eligible merchandise may be returned for store credit instead.
This is subject to the same return-condition requirements above.
HOW TO START A RETURN
Email Info@SacredQueendomClothing.com within 14 days of delivery with:
Your name, order number, item(s) you would like to return, and reason for the return.
Please wait for return instructions before shipping your item.
Unauthorized returns may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service when returning merchandise. Sacred Queendom is not responsible for return packages lost in transit.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
We inspect our pieces before they leave the Queendom, but if something isn't right, we want the opportunity to make it right.
If you receive an item that is damaged, defective, or different from what you ordered, email Info@SacredQueendomClothing.com as soon as possible after delivery with:
Your order number, a description of the issue, and clear photos of the item.
We'll review the issue and provide the appropriate resolution.
Do not remove tags, wear, wash, or alter an item you believe is defective or incorrect before contacting us.
PREORDERS & MADE-TO-ORDER ITEMS
Preorder and made-to-order pieces are specially secured or produced for your order and are therefore FINAL SALE unless the item arrives damaged, defective, or incorrect.
Estimated preorder processing or fulfillment timing will be stated on the applicable product page. Carrier transit time may apply after the order ships unless otherwise stated.
If an order contains both an in-stock item and a preorder item, the entire order will ship once the preorder item is ready unless otherwise stated.
If you would like your in-stock items shipped separately, please place them as a separate order.
Because preorder and made-to-order items may be secured or produced specifically for your order, cancellation requests for these items may not be accepted once processing or production has begun.
ORDER PROCESSING
In-stock orders are typically processed within 5–7 business days, excluding weekends and holidays.
Processing time is the time needed to prepare your order before it ships and is separate from carrier transit time.
Once your order ships, tracking information will be sent to the email address provided at checkout.
Preorders and made-to-order items follow the fulfillment timeframe shown on their individual product pages.
SHIPPING & DELIVERY
Delivery estimates shown by the shipping carrier begin after your order has been processed and accepted by the carrier.
Carrier delivery dates are estimates and are not guaranteed by Sacred Queendom.
Once a package has been transferred to the carrier, delays caused by weather, carrier operations, transportation interruptions, or other circumstances outside Sacred Queendom's control may affect delivery.
FREE U.S. SHIPPING
Enjoy FREE U.S. SHIPPING on orders $149+.
OMAHA LOCAL DELIVERY & PAYMENT
Local delivery may be available to qualifying addresses within the Omaha, Nebraska delivery area. Availability and applicable local delivery fees will be shown at checkout when eligible.
Omaha customers who are offered a local payment option at checkout may pay using the payment method(s) specified in the checkout instructions. This option is strictly for qualifying Omaha, Nebraska local orders and is not available for shipped orders or addresses outside the eligible local delivery area.
Customers selecting a local delivery/payment option must provide accurate contact and delivery information and ensure someone is available to receive the order at the agreed delivery location.
If a local delivery cannot be completed because no one is available, the delivery information is incorrect, or another customer-related issue prevents delivery, Sacred Queendom may contact the customer to arrange another delivery attempt. Additional local delivery charges may apply when another delivery attempt is required.
ADDRESS CHANGES
Please double-check your shipping address before submitting your order.
If you notice an error after ordering, contact Info@SacredQueendomClothing.com as soon as possible.
We will make every reasonable effort to update the address before fulfillment, but address changes cannot be guaranteed once an order has entered processing or shipped.
RETURNED-TO-SENDER PACKAGES
If an order is returned to Sacred Queendom because of an incorrect or incomplete address, failed delivery, refusal of the package, unclaimed delivery, or another customer-related delivery issue, the customer will be responsible for all costs associated with reshipping the package.
Once the returned package is received by Sacred Queendom, we will contact the customer with reshipping instructions and any applicable charges.
If the customer no longer wants an otherwise return-eligible item after it has been returned to Sacred Queendom, no refund to the original form of payment will be accommodated. Eligible merchandise may be issued store credit in accordance with our return policy. Original shipping charges, return-to-sender fees, and other applicable carrier charges are non-refundable.
Items that are FINAL SALE remain FINAL SALE and are not eligible for a refund or store credit simply because the package was returned to Sacred Queendom.
LOST OR MISSING PACKAGES
If your package shows DELIVERED via USPS tracking, Sacred Queendom is NOT liable for any missing packages.
All packages are insured. If USPS tracking confirms delivery but you cannot locate your package, please check around the delivery location, with household members or neighbors, and contact USPS to open a claim for the missing package.
USPS Customer Service: 1-800-275-8777
Sacred Queendom will provide any available order and tracking information needed to assist with your claim. However, once USPS tracking confirms that a package has been delivered, Sacred Queendom does not issue refunds or replacements for packages reported missing after confirmed delivery.
USPS SHIPPING DELAYS
Sacred Queendom is not responsible for USPS shipping delays, transit interruptions, rerouting, or delivery timing once packages are accepted by USPS.
Delivery estimates are provided by USPS and are not guaranteed by Sacred Queendom. Once a package has been accepted by USPS, delivery operations are handled by USPS.
Any concerns regarding delayed transit should be addressed directly with USPS using your tracking number. Sacred Queendom will provide available order or tracking information when needed to assist with your inquiry.
If tracking shows DELIVERED but you cannot locate your package, please first check around the delivery location, with household members or neighbors, and contact the carrier.
You may also contact Sacred Queendom and we'll provide any order or tracking information available to help you investigate the delivery.
ORDER CANCELLATIONS
Because we begin preparing orders after they're placed, order cancellations are not guaranteed.
Contact us as soon as possible if you need assistance. If fulfillment has already begun, we may be unable to cancel or modify the order.
Preorder and made-to-order items may be secured or produced specifically for your order. Cancellation requests for these items may not be accepted once processing or production has begun.
QUESTIONS? WE GOT YOU, QUEEN. 👑
Questions about sizing, your order, or whether an item qualifies for return?
Contact us at:
Info@SacredQueendomClothing.com
We want you to feel confident before you order and supported after you do.