Shipping policy
ORDER PROCESSING
In-stock orders are typically processed within 5–7 business days, excluding weekends and holidays.
Processing time is the time needed to prepare your order before it ships and is separate from carrier transit time.
Preorder and made-to-order items follow the processing or fulfillment timeframe stated on the applicable product page.
Once your order ships, tracking information will be sent to the email address provided at checkout.
DOMESTIC SHIPPING — UNITED STATES
Sacred Queendom ships U.S. orders using the shipping services available at checkout.
Shipping rates are calculated at checkout based on the order and delivery destination.
FREE U.S. SHIPPING is available on qualifying orders of $149 or more.
Delivery estimates shown at checkout begin after order processing and are carrier estimates. Carrier delivery dates are not guaranteed by Sacred Queendom.
CANADA
Shipping options and rates available for Canadian orders will be displayed at checkout.
Estimated delivery times vary depending on the shipping service selected and do not include Sacred Queendom's order processing time.
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier. These charges are the responsibility of the customer and are not included in Sacred Queendom's shipping charges unless specifically stated at checkout.
INTERNATIONAL SHIPPING
Available international shipping options and rates will be displayed at checkout based on the destination.
International delivery times vary by destination, carrier, customs processing, and the shipping service selected.
Customs duties, import taxes, brokerage fees, and other charges imposed by the destination country or carrier are the responsibility of the customer unless specifically stated otherwise at checkout.
Sacred Queendom does not control customs processing or delays caused by customs authorities.
PREORDERS & MADE-TO-ORDER ITEMS
Preorder and made-to-order items follow the estimated processing or fulfillment timeframe stated on the applicable product page.
If an order contains both in-stock and preorder items, the entire order will ship once the preorder item is ready unless otherwise stated.
If you would like an in-stock item shipped separately, please place it as a separate order.
TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow approximately 24–48 hours for tracking information to update after receiving your shipping confirmation.
SHIPPING DELAYS
Once a package has been accepted by the shipping carrier, delays caused by carrier operations, weather, transportation interruptions, customs, holidays, rerouting, or other circumstances outside Sacred Queendom's control may affect delivery.
Delivery dates provided by shipping carriers are estimates and are not guaranteed by Sacred Queendom.
If your package appears significantly delayed, please use your tracking information to contact the applicable carrier for additional information. You may also contact Sacred Queendom at Info@SacredQueendomClothing.com, and we will provide any available order or tracking information to assist you.
LOST OR MISSING PACKAGES
If your package shows DELIVERED via USPS tracking, Sacred Queendom is NOT liable for any missing packages.
All packages are insured. If USPS tracking confirms delivery but you cannot locate your package, please check around the delivery location, with household members or neighbors, and contact USPS to open a claim for the missing package.
USPS Customer Service: 1-800-275-8777
Sacred Queendom will provide any available order and tracking information needed to assist with your claim. However, once USPS tracking confirms that a package has been delivered, Sacred Queendom does not issue refunds or replacements for packages reported missing after confirmed delivery.
USPS SHIPPING DELAYS
Sacred Queendom is not responsible for USPS shipping delays, transit interruptions, rerouting, or delivery timing once packages are accepted by USPS.
Delivery estimates are provided by USPS and are not guaranteed by Sacred Queendom. Once a package has been accepted by USPS, delivery operations are handled by USPS.
Any concerns regarding delayed transit should be addressed directly with USPS using your tracking number. Sacred Queendom will provide available order or tracking information when needed to assist with your inquiry.
RETURNED-TO-SENDER PACKAGES
If an order is returned to Sacred Queendom because of an incorrect or incomplete address, failed delivery, refusal of the package, unclaimed delivery, or another customer-related delivery issue, the customer will be responsible for all costs associated with reshipping the package.
Once the returned package is received by Sacred Queendom, we will contact the customer with reshipping instructions and any applicable charges.
If the customer no longer wants an otherwise return-eligible item after it has been returned to Sacred Queendom, no refund to the original form of payment will be accommodated. Eligible merchandise may be issued store credit in accordance with our return policy. Original shipping charges, return-to-sender fees, and other applicable carrier charges are non-refundable.
Items that are FINAL SALE remain FINAL SALE and are not eligible for a refund or store credit simply because the package was returned to Sacred Queendom.
OMAHA LOCAL DELIVERY
Local delivery may be available to qualifying addresses within the Omaha, Nebraska delivery area.
Availability and applicable local delivery fees will be shown at checkout when eligible.
Omaha customers who are offered a local payment option at checkout may use the payment method(s) specified in the checkout instructions. Local delivery/payment options are only available for qualifying Omaha local orders and are not available for shipped orders or addresses outside the eligible delivery area.
Customers are responsible for providing accurate contact and delivery information and ensuring someone is available to receive the order at the agreed delivery location.
If delivery cannot be completed because no one is available, the delivery information is incorrect, or another customer-related issue prevents delivery, additional delivery charges may apply to arrange another delivery attempt.
ADDRESS CHANGES
Please verify your shipping address carefully before submitting your order.
If you discover an error after placing your order, contact Info@SacredQueendomClothing.com as soon as possible.
We will make reasonable efforts to update the shipping address before fulfillment, but changes cannot be guaranteed once an order has entered processing or has shipped.
QUESTIONS?
For questions regarding your order or shipping, contact:
Info@SacredQueendomClothing.com
You may also contact us through the contact form on the Sacred Queendom website.